privacy policy

Privacy Policy

This Privacy Policy (“Privacy Policy”) describes what information Medco.lk (“Company”, “We”, “Us”, or “Our”), as the operator of the Platform, may collect from a user (“You”, “Your” or “User”), on or through Our website (the “Site”) or one or more mobile applications (the “App”), directly or in relation to services rendered by Us (collectively, the “Platform”). This includes facilitation through the Platform of purchase of pharmaceutical drugs from retail pharmacies, consultation with registered medical practitioners or facilitation of such consultations by third parties (“Medical Practitioners”), the delivery of pharmaceutical, nutraceutical, over-the-counter products, and any other products ordered by You through the App or the Site, and scheduling of diagnostic tests (each a “Service”, collectively the “Services”). This Privacy Policy explains how We collect, use, process, disclose, and protect such information.

By accessing or using the Platform or the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy and the Terms of Use (“Terms”), and consent to the collection, storage, and processing of Your information as described herein.

This Privacy Policy is compliant with applicable laws including:

  • Section 43A of the Information Technology Act, 2000 (“IT Act”);
  • Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

General Terms:

By using the Platform or Services, You confirm that You have the legal capacity to form a binding contract under applicable law and agree to be bound by this Privacy Policy.

You consent to the collection, use, sharing, and disclosure of Your information as outlined. We reserve the right to modify this Privacy Policy at any time; continued use of the Platform after such changes will be deemed acceptance.

If You disagree with any terms of this Privacy Policy, please do not use the Platform or Services.

1. What Information About You is Collected on the Platform?

Information You Provide: When You register or interact with the Platform, We collect registration details such as Your phone number, name, geographic address, email address, and other information required to provide You Services. We may verify Your phone number via one-time passwords.

Sensitive personal data or information (“SPDI”) may be collected, including Your medical history, prescriptions, diagnostic reports, and payment details.

Information from Other Sources: We may receive information about You from Our partners or other third parties and combine it with information You provide.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to remember Your preferences, analyze site usage, and personalize content and advertisements.

2. How We Use Your Information

We use Your information to:

  • Fulfill Your orders and provide Services;
  • Improve the Platform and user experience;
  • Facilitate consultations with Medical Practitioners and diagnostics;
  • Communicate with You about Your account, Services, and promotions;
  • Conduct research, audits, and quality assessments;
  • Comply with applicable laws and prevent fraud;
  • Provide You customized content and ads;
  • Analyze and improve Our business.

3. Do We Share the Information We Receive?

Your personal information may be shared with:

  • Retail partners and Medical Practitioners involved in fulfilling your orders;
  • Third-party service providers for diagnostics, delivery, payments, and customer service;
  • Legal authorities as required by law;
  • Affiliates and partners for legitimate business purposes including mergers or acquisitions.

We ensure third parties adhere to data protection standards consistent with this Privacy Policy.

4. How Secure Is Information About Me?

We implement appropriate physical, electronic, and procedural safeguards to protect Your information, including SSL encryption. Access is restricted to authorized personnel bound by confidentiality obligations.

Despite our best efforts, absolute security cannot be guaranteed. Notify Us immediately if You suspect unauthorized account access.

5. What Information Can I Access?

You may access, view, and update Your account information on the Platform. You may opt-out of marketing communications if You wish.

6. Are Children Allowed to Use the Platform?

Use of the Platform is limited to persons 18 years or older. We do not knowingly collect personal information from children under 18. Parents or guardians may contact Us to request deletion of such information.

7. Third-party Links

The Platform may contain links to third-party websites or resources. We are not responsible for their privacy practices or content.

8. Retention of Information

Your personal information is retained only as long as necessary for providing Services or as required by law. Data may be anonymized for research or analytics purposes.

Uninstalling the App does not delete Your information.

9. Changes to Your Information

You can update Your information, subject to verification. Inaccurate information may affect Your access to Services.

10. Notices

For privacy concerns or grievances, please contact:

Grievance Officer:
Name: Mr. Himanshu
Address: Office No. 11/7, Circular Rd, Mt. Lavinia
Phone: 078 6030 666
Email: medco.lk

We aim to resolve grievances within one month.

11. Miscellaneous

Disclaimer: While We strive to protect Your privacy, complete confidentiality cannot be guaranteed. You assume responsibility for Your use of the Platform.

Indemnity: You indemnify Us against claims arising from disclosure of information by You to third parties.

Severability: If any clause is invalid, others remain effective.