Cancellation policy

An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the Pharmeasy website/ app (‘Platform’) or by calling our customer care number 7666100300 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.

A diagnostic/ lab test can be cancelled anytime unless it is marked ‘Sample Collected’ by the third-party phlebotomist. Else, you can refuse sample pick up at the collection location and a refund will be processed as per the Refund Policy.